Resolve delivery and processing failures

Use recorded outcomes to decide whether to retry or investigate.

Email & automation · Unlicensed staff, Licensed staff, Company admin

How it works

Open the exception or delivery queue and inspect the request, channel, status and last error.
For authorization failures, reconnect the mailbox or have the deployment owner verify the provider configuration. For rate limits, let the recorded retry delay elapse.
For unreadable documents, split or replace the file, use OCR, or review it manually. The original evidence remains available.
Retry only the current eligible operation. Refresh first if the application or review token changed.
If a send may have reached the provider, reconcile its provider ID/status before another attempt.

What to check

The queues use durable state, bounded work and idempotency. These controls do not establish unlimited throughput; monitor backlog and test deployment capacity.